A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
We use the following cookies:
- Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
- Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
- Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
Examples of purposes for which a cookie may be used:
- Estimate our audience size or usage pattern.
- Store information about your preferences, and so allow us to customise our site and to provide you with offers that are targeted at your individual interests.
- Speed up your searches.
- Recognise you when you return to our site.
You can find more information about the individual cookies we use and the purposes for which we use them below:
Strictly necessary and functionality:
CentresBag - selected collection centres (adding centres to ‘basket’)
VisitorGUID - to identify the source of visitors and subsequent visits and other details about the visitor.
MapDisplay - to track the state of the Google map on results pages between requests.
LastSearch - to save last results (needed for centre page and ‘back to search’).
VISID last visit ID – to associate the visit with the search/centre details view.
ASP.NET_SessionID - This is a session cookie and will expire when the browser is closed.
.ASPXAUTH - This is a session cookie and will expire when the browser is closed.
Ysm_bbk1OO153SQILI2UH66EHKKOGSBUGG - This is a session cookie and will expire when the browser is closed.
Language - This stores the user’s preference language when viewing the website
Mobile - This stores the user’s preference to view the mobile/desktop version
FredUserID - This keeps the same Fred (CRM) user for generating in-office report.
CookiesEnabled - This stores user preference for cookies.
switchmap - This is used to provide map loading functionality on home page for different languages.
cbclosed - This is used to open / close the header cookies acknowledgement prompt.
csname - This is used to track customer name and display on site.
Survey - This is used to track response to survey prompt for user.
Third Party Cookies:
Google Analytics - This is to help us understand the behaviour of users of our website and to improve the website experience for future users.
Sitespect - This is to deliver multi-variant testing and used to help the delivery of website content.
Kiss Insights - This is an online survey tool that provides feedback on how we can improve our website.
Survey Monkey - This is an online survey tool that provides feedback on how we can improve our website.
Issuu - This is a tool that helps us delivers PDF content on the website
AddThis This is a tool that helps us deliver social media functionality.
AppNexus - This is used for ad targetting purposes.
GoogleAds - This is used for ad targeting purposes.
MathTag.com - This is used for ad targeting purposes.
NewRelic - This is used for performance monitoring.
Comscore (scorecardresearch) - This is used for market research tracking.
Turn.com - This is used for analytics for market research.
Media6Degrees - This is used for ad targeting purposes.
WhosOn - This tracks user browsing behaviour and provides live chat insights and facility.
Twitter.com - This is used when we display the Twitter widget.
QuantServe (Quantcast) - This is used for ad targeting purposes.
Yahoo marketing solutions - This is used for ad targeting purposes.
Overture.com - This is used for ad targeting purposes.
ClickTale - This is used for user behaviour profiling
Except for session cookies and any periods for expiry specified above, all cookies will expire after 18 months.
Last edited: January 2014