Increasing complexity within the sector demanded greater operational flexibility to achieve margins. Teleperformance needed to demonstrate its unique value to attract clients and staff by investing in its workspaces.
With multiple sites across a largely legacy estate, Teleperformance needed to invest in a more strategic approach to transform its estate into a platform for enhanced performance and growth.
To drive financial performance and grow market share by investing in people and workspace.
Enable growth and change: By investing in its workspace strategy, Teleperformance has been able to both attract new clients and grow its existing client base.
Attract, retain and enable talent: By focusing on the wellbeing and needs of its staff, Teleperformance has improved employee engagement and consequently client and end customer satisfaction.
Enhance financial performance: By investing in key locations and negotiating risky dilapidations, Instant drove down costs and risk and drove up productivity.
Strengthen and differentiate brand: As well as creating workspaces that made Teleperformance a more attractive employer, Instant also developed ‘brand islands’ within Teleperformance locations that immersed staff in the client mindset, providing a differentiated, higher-value proposition.
To find your ideal office, our workspace specialists will undertake extensive searches with a network of trusted office providers (inc. landlords and commercial property agents). We share your enquiry details with them in order to locate the ideal space for you. A member of the Instant team or service office provider will be in touch with you by phone or email, shortly to discuss your requirements.
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